GENERAL

We are an online business based in Trinidad and Tobago.

SHIPPING / DELIVERIES

PLEASE NOTE ALL SALES ARE FINAL.

IN THE EVENT A CUSTOMER IS UNSATISFIED, STORE CREDIT IS GIVEN.

We are sorry to hear that , we try our best to ship your orders in perfect condition but mistakes occasionally happen. 

    • Contact us IMMEDIATELY if there is any sign of defect to your product so we can investigate promptly and solve the issue at hand
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    • All damages/missing items are to be reported to [email protected] or Whatsapp us at (868) 341- 9480 . This MUST be done within two (2) days after collecting along with picture evidence for damages .

 

PRODUCTS / ORDERS

PLEASE NOTE ALL SALES ARE FINAL.

IN THE EVENT A CUSTOMER IS UNSATISFIED, STORE CREDIT IS GIVEN.

Providing that there is enough stock for your order, YES! This service is called EXPRESS SHIPPING

PLEASE NOTE – These orders MUST be made before 9:15 AM via phone call so the courier can facilitate the order. 

Orders made after the stipulated time frame will be sent out within 24 hours instead.

RUSH ORDERS ARE AN ADDITIONAL 25 DOLLARS  ADDED TO YOUR  STANDARD SHIPPING DELIVERY FEE.

All cancellations must be given notice at least 24 hours before shipping/delivery day

PLEASE NOTE – if your order has already been shipped out, cancellation is not possible as the product is no longer at our facility.

FAILURE TO GIVE PROPER NOTICE OR REFUSAL TO RECEIVE AN ORDER WILL RESULT IN A RETURN FEE ADDED TO YOUR NEXT ORDER.

The Vanity Factory accepts the following forms of payment:

·       Wire Transfer/ Direct deposit ( First Citizens Bank

·       Cash on delivery  

·       Credit Card on Delivery 

·       Secure credit card / debit card payments through our website. 

This means that the product is on reserved status, indicating that it is temporarily sold out.

If there is a cancellation or any changes in the availability of the product, we will notify the next interested party immediately. We encourage you to express your interest by providing your contact information, so we can reach out to you promptly if the product becomes available again.

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